For a latest version of our Policy, click here.
Effective: January 21, 2021 - November 23, 2021
We collect information that, alone or in combination with other information in our possession, could be used to identify you (“Personal Information”) as follows:
Bbot Account: If you choose to sign up for an account with Bbot (“Bbot Account”), we collect and store Personal Information about you (“Bbot Account Personal Information”), such as Identification Information (your name, email address, phone number, and mailing/billing addresses), and order history across Merchants, so that we can provide that information back to you, including providing electronic copies of your past receipts, regardless of Merchant. (Please note that a Merchant does not have access to your orders placed with other Merchants, regardless of whether you have created a Bbot Account.) When using certain features of the Service, such as in-venue dining, you can place an order without providing any Identification Information.
Personal Information Collected On Behalf of Merchants: We collect the following categories of Personal Information from you on behalf of the Merchant(s) you interact with when you visit a Merchant Site, place an order with a Merchant, or otherwise use the Service, although Merchants have the ability to add additional categories:
Internet Activity Information: When you visit, use, and interact with the Service, we may receive certain information about your visit, use, or interactions. For example, we may monitor the number of people that visit the Service, peak hours of visits, which page(s) are visited, the domains our visitors come from (e.g., google.com, yahoo.com, etc.), and which browsers people use to access the Service (e.g., Chrome, Firefox, Microsoft Internet Explorer, etc.), broad geographical information, and navigation pattern. In particular, the following information is created and automatically logged in our systems:
Personal Information Collected from Third Parties, Other Users, and Publicly Available Sources: We may collect Personal Information, such as Identification Information and Commercial Information, from Merchants, third parties (e.g., our Integration Partners, as defined below), other users that list you as sharing an order, and/or publicly available sources (e.g., the public Internet).
Derived Information: We may infer your preferences for products and services based on the Personal Information we collect about you.
Bbot Account Personal Information: We use Bbot Account Personal Information (described above) for the following purposes:
Internet Activity Information: We use Internet Activity Information (described above) as necessary for the following legitimate interests:
For information about what we mean by legitimate interests and the rights of individuals in the European Union (“EU”), please see the “European Users” section below.
Marketing and Other Communications: We may use your Personal Information to contact you to provide information we believe may be of interest to you. For instance, if you elect to provide your email address, we may use that information to send you special offers from our Merchants. Where required by law, for example if you are in the EU, we will only send you such emails if you consent to us doing so at the time you provide us with your Personal Information. You may opt out of receiving emails by following the instructions contained in each promotional email we send you or by contacting us. If you provide your telephone number, you acknowledge and agree that we and our Merchants may contact you, including but not limited to for promotional, informational and other purposes, using SMS text messages, cellular or telephone calls, and push notifications (if applicable) even if you have opted in to the National Do Not Call List, any state equivalent Do Not Call List or the internal Do Not Call List of any company, and that such messages and calls may be sent using automatic dialing systems or artificial or prerecorded voice messages. You are not required to consent to receive SMS text messages or phone calls as a condition of using the Service. If you would like to opt out of text messages or calls, you may text “STOP” from the device receiving such communications to the source number. In addition, if at any time you do not wish to receive future marketing communications, you may contact us. If you unsubscribe from our marketing lists, you will no longer receive marketing communications but we will continue to contact you regarding management of your Bbot Account, your orders placed through the Service, other administrative matters, and to respond to your requests.
In certain circumstances we may share the categories of Personal Information described above without further notice to you, unless required by the law, with the following categories of third parties:
Legal Requirements: If required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, including to meet national security or law enforcement requirements, (ii) protect and defend our rights or property, (iii) prevent fraud, (iv) act in urgent circumstances to protect the personal safety of users of the Service, or the public, or (v) protect against legal liability.
If you have elected to receive marketing communications from us or a Merchant, we retain information about your marketing preferences until you opt out of receiving these communications and in accordance with our policies.
To determine the appropriate retention period for your Personal Information, we will consider the amount, nature, and sensitivity of the Personal Information, the potential risk of harm from unauthorized use or disclosure of your Personal Information, the purposes for which we use your Personal Information and whether we can achieve those purposes through other means, and the applicable legal requirements.
Where provided for by law and subject to any applicable exceptions, California residents may have the right:
If you would like to exercise any or all of these rights, you may do so by emailing us at firstname.lastname@example.org. After we receive your request, we may request additional information from you to verify your identity. Your authorized agent may submit requests in the same manner, although we may require the agent to present signed written permission to act on your behalf, and you may also be required to independently verify your identity with us and confirm that you have provided the agent permission to submit the request..
Third Party Marketing: California Civil Code Section § 1798.83 permits users of our Service that are California residents to request the categories of Personal Information we disclosed to third parties for their direct marketing purposes in the year preceding the request, the names and addresses of such third parties, and, in certain circumstances, examples of the products or services marketed by such third parties. These requests may be made once per year. To make such a request, please email us at email@example.com.
The Service is not directed to children who are under the age of 16. We do not knowingly collect Personal Information from children under the age of 16. If you have reason to believe that a child under the age of 16 has provided Personal Information to us through the Service please contact us and we will endeavor to delete that information from our databases.
Scope: This section applies to individuals in the EU and the United Kingdom (UK) (for these purposes, reference to the EU also includes the European Economic Area countries of Iceland, Liechtenstein and Norway).
You can find Bbot’s contact information in the “Contact Us” section below.
Your Rights: You may have the following rights in relation to your Personal Information, under certain circumstances:
Please see the “Contact Us” section below for information on how to exercise your rights.
Data Transfers: Bbot is based in the United States. The United States may have data protection laws less stringent than or otherwise different from the laws in effect in the EU and the UK. Transfers of Personal Information that we process as a data controller to Bbot to the United States are necessary to perform the agreement we have entered into, or are about to enter into, with you. We rely on Standard Contractual Clauses approved by the European Commission to transfer Personal Information that we collect on behalf of our Merchants. If you would like to receive more information on the safeguards we have implemented for the transfer of your Personal Information, please contact us.
Types of Cookies Used: The following chart sets out how we use different categories of cookies and similar technologies, as well as information on your options for managing the settings for the data collection by these technologies:
Used to provide users with the services and functionality offered through our Service, such as enabling ordering and payment, and to use some of its features, such as the ability to log-in and access secure areas and process payments. These are session cookies and are essential for using the Service.
WHO SERVES THE COOKIE/ TECHNOLOGY
Stripe, Inc. and Plaid, Inc. (payment processing)
Because these cookies are strictly necessary to deliver the Service, you cannot refuse them.
Used to recognize and count the number of visitors to the Service and to gather statistics regarding the use of the Service (including number of page views, number of visitors, and time spent on each page). This helps us improve the way our Service works and your experience on it, for example by making sure users can find what they need easily.
WHO SERVES THE COOKIE/ TECHNOLOGY
The analytics tools used on the Service include:
Google Analytics: a web analytics service provided by Google Inc. (“Google”). The information collected by Google (including your internet protocol (IP) address) will be transmitted to and stored by Google on servers in the United States. Google will use this information on our behalf for the purpose of evaluating your use of the Service, compiling reports on the Service activity and providing further services to us relating to the Service usage. Learn more about Google Analytics’ privacy practices here, and for information on the expiration of these cookies read here.
You can prevent your data from being collected by Google Analytics on the Service by downloading and installing the Google Analytics Opt-out Browser Add-on for your current web browser here.
WHO SERVES THE COOKIE/ TECHNOLOGY
HubSpot: We use a marketing automation and analytics tool provided by HubSpot, Inc. This tool is used to help us analyze how you interact with the Services and enables us to personalize user experience, including through marketing communications. The HubSpot cookies/pixels collect Personal Information submitted by you via web forms, including name, e-mail address, company name, address, phone number, and other information about yourself or your business. Personal Data may also include information about your computer (such as operating system), geographical location (as indicated by publicly available IP address records), browser type, referral source, length of visit, and pages viewed. Learn more about HubSpot’s practices and cookie duration here.
You can prevent your data from being collected by HubSpot by turning off cookies in your browser (please see the “Your Choices Regarding Cookies” section below for more information).
Your Choices Regarding Cookies: On most web browsers, you will find a “help” section on the toolbar. Please refer to this section for information on how to receive a notification when you are receiving a new cookie and how to turn cookies off. Please see the links below for guidance on how to modify your web browser’s settings on the most popular browsers:
Please note that if you limit the ability of websites to set cookies, you may be unable to access certain parts of the Service and you may not be able to benefit from the full functionality of the Service.
If you access the Service on your mobile device, you may not be able to control tracking technologies through the settings.
You use the Service at your own risk. We implement commercially reasonable technical, administrative, and organizational measures to protect Personal Information both online and offline from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or e-mail transmission is ever fully secure or error free. Therefore, you should take special care in deciding what information you send to us via the Service or e-mail. Please keep this in mind when disclosing any Personal Information to us via the Internet. In addition, we are not responsible for circumvention of any privacy settings or security measures contained on the Service, or third party websites.
If you are an individual in the EU or the UK, you can also contact DataRep, which has been appointed as Bbot’s representative in the EU and as Bbot’s representative in the UK on matters related to the processing of personal data activities that take place, respectively, in the EU and the UK. To make such an inquiry, please contact DataRep as described below.
PLEASE NOTE: When mailing inquiries, please mark your letters for “DataRep” and not “Bbot, Inc.” or your inquiry may not reach DataRep. Please refer clearly to Bbot, Inc. in your correspondence. On receiving your correspondence, Bbot may request evidence of your identity to ensure that your personal data and the information connected with it is not provided to anyone other than you.